At House Renovations, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Request a quote or make an enquiry through our website.
- Schedule a consultation or service.
- Subscribe to our newsletter or other communications.
- Participate in surveys or provide feedback.
The types of personal information we may collect include:
- Your name.
- Contact details, including phone number and email address.
- Home or business address.
- Details about your renovation project or service needs.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our services to you, including scheduling and completing renovation projects.
- To communicate with you regarding your enquiries, quotes, and ongoing projects.
- To improve our website, services, and customer experience.
- To draw up contracts, Domestic Insurance Warranty and Compliance Certificates.
- To send you marketing communications, if you have opted in to receive them.
- To comply with our legal obligations and resolve any disputes that may arise.
- To protect our rights, property, and safety, as well as those of our customers and the public.
3. Disclosure of Your Information
We will not disclose your personal information to third parties unless:
- You have consented to the disclosure.
- The disclosure is required or authorised by law.
- The disclosure is necessary to provide our services, in which case we will ensure that the third parties are also bound by the APPs to protect your information.
We may share your information with trusted third parties such as:
- Service providers and contractors who assist us in delivering our services.
- Regulatory bodies, government agencies, or law enforcement if required by law.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include implementing physical, electronic, and managerial procedures to safeguard the information we collect.
However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you, and to request corrections to any inaccuracies. We will respond to such requests in accordance with the APPs and may require you to verify your identity before granting access.
If you would like to make a request, don’t hesitate to get in touch with us at House Renovations, [email protected]
6. Overseas Disclosure
We do not typically disclose personal information to overseas recipients. However, if it becomes necessary to disclose your information overseas, we will take reasonable steps to ensure that the overseas recipient complies with the APPs or is subject to a law or binding scheme that offers substantially similar protection.
7. Direct Marketing
We may use your personal information to send you communications with specials, home improvement updates like new laws or codes, or referral requests. You can opt out of receiving such communications at any time by contacting us at [email protected] or using the unsubscribe link in our emails.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse our website traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or regulatory requirements. The latest version will always be available on our website, and we encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:
House Renovations
11 Moran Street, Narre Warren, VIC 3805
0466 678 254
[email protected]